Terms & Conditions

Last updated: 2026

1. About Our Service

The Service provides satellite-derived land and property movement analytics based exclusively on historic satellite data. Reports show past ground surface movement at and around the area you select.

The Service does not:

• inspect your home or land physically
• analyse internal structural components
• diagnose structural issues
• predict future movement
• provide engineering or surveying advice

Our reports are analytical tools only and may assist your own investigations, but they are not a substitute for a professional structural or geotechnical survey.

2. Ordering a Report

To order a report, you must:

• Locate your property on our map
• Draw a bounding box around the area you wish analysed
• Pay the fee displayed at checkout
• Confirm your email address for delivery

Reports are delivered via email in PDF format within two (2) business days after successful payment, except where there are technical or data-availability delays, in which case we will notify you promptly.

3. Pricing & Property Size Surcharges

Pricing is based on:

• the time period selected
• the geographic size of the chosen area
• additional fees for larger sites

Full pricing information is displayed before checkout. All prices include VAT where applicable.

4. Accuracy & Limitations

While our analysis is based on internationally recognised satellite data sources and established geospatial methods, you acknowledge and agree that:

• All results are derived from remote sensing data, not on-site inspection.
• Certain locations (dense forests, extreme weather areas, steep terrain, or buildings with minimal satellite visibility) may produce lower-confidence results.
• Data availability varies by geography and historic satellite coverage.
• The report reflects past surface movement only; it cannot predict future ground behaviour.

Accordingly, we make no warranty that:

• your property is safe, stable, or free from subsidence
• your property will not experience future movement
• insurers, surveyors, lenders, or government bodies will accept the report as evidence

These limitations are essential conditions of the Service.

5. Use of Reports

Reports are provided for personal, non-commercial use unless otherwise agreed in writing.

Reports must not be represented as:

• a structural engineering assessment
• a legal certification
• a compliance document
• insurance-grade evidence

We accept no responsibility for decisions made solely or partly based on our reports.

6. Refund Policy

Because the analysis begins immediately after payment and uses custom satellite processing:

• All sales are final.
• No refunds will be issued once processing has begun.

If:

• you drew the boundary incorrectly, or
• selected the wrong property

…you must place a new order.

We may offer a goodwill discount in exceptional cases, at our discretion.

If we are unable to complete your report due to data unavailability, you will receive a full refund.

7. Delivery

Reports are delivered electronically.

You are responsible for providing a correct and accessible email address.

We are not responsible for:

• emails blocked by spam filters
• incorrect email addresses entered by customers

8. Liability

To the fullest extent permitted by law:

• We exclude all implied warranties, including fitness for purpose.
• We are not liable for indirect or consequential damages, including loss of property value, loss of opportunity, or legal or insurance outcomes.
• Our total liability for any claim relating to your order is strictly limited to the amount you paid for that order.

Nothing in these Terms excludes liability for:

• death or personal injury caused by gross negligence
• fraud or fraudulent misrepresentation
• any statutory rights under EU consumer law

9. Data Protection (GDPR)

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

We store:

• your email
• your bounding box coordinates
• your order and payment metadata (payment processing handled by Stripe)

We do not store or process payment card details.

Full privacy information is available in our Privacy Policy.

10. Intellectual Property

All reports, data outputs, maps, and graphics produced by the Service are our intellectual property. You are granted a non-exclusive licence to use your report for personal purposes.

11. Governing Law

These Terms are governed by the laws of:

• Ireland (if purchased from EU)
• England & Wales (if purchased from UK)
• Applicable local consumer laws elsewhere

12. Contact

If you have questions, contact us at:
support@[yourdomain].com

Privacy Policy (EU & UK GDPR Compliant)

Last updated: [insert date]

This Privacy Policy explains how we collect, use, and protect your personal data when you use the Spotted Home Movement Check service (“the Service”), operated by Spottitt Ltd or its affiliates (“we”, “us”, “our”).

We are committed to protecting your privacy and complying with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR.

1. Data Controller

The Data Controller responsible for your information is:

Spottitt Ltd
[Insert company address]
Email: support@[yourdomain].com

2. What Personal Data We Collect

We collect only the data necessary to deliver your report and manage your order.

2.1 Data you provide

• Email address (for report delivery)
• Billing details (name, country, postcode, VAT number if applicable)
• Bounding box coordinates that you draw on the map
• Property identifiers (address you search, location selected)

2.2 Payment information

Payments are processed by Stripe, a PCI-DSS–compliant provider.

We do not store or process:

• credit card numbers
• CVV codes
• full payment details

We only receive confirmation of payment status from Stripe.

2.3 Technical and usage data

• IP address
• Browser type and device information
• Time of access and pages viewed
• Interaction with the map interface

This is used to operate the website, prevent fraud, and improve performance.

3. How We Use Your Data

We process personal data only for legitimate purposes, including:

• Providing your house movement report
• Processing payments and issuing receipts
• Delivering emails related to your order
• Customer support
• Internal analytics to improve the Service
• Fraud detection and website security
• Compliance with legal obligations

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract necessity — processing your order and delivering your report
• Legitimate interests — improving our services, preventing fraud
• Legal obligations — tax, accounting, and compliance requirements
• Consent — where required for optional cookies or marketing communications

5. Who We Share Your Data With

Your data may be shared with:

• Stripe (payment processing)
• Email delivery providers like SendGrid or AWS SES
• Cloud hosting providers (secure data storage)
• Analytics providers (site performance)
• Professional advisors (legal, financial, tax)
• Regulators where legally required

We do not sell or rent your personal data to third parties.

6. International Transfers

Some of our service providers operate outside the EU/UK.

Where data is transferred internationally, we ensure at least one of the following safeguards is in place:

• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• Additional contractual or technical protections

7. How Long We Keep Your Data

We retain personal data only for as long as necessary.

• Reports & bounding boxes: up to 12 months unless you request deletion
• Order details: 6 years (legal requirement for tax and accounting)
• Technical logs: 6–12 months
• Emails: up to 12 months unless required for legal reasons

You may request deletion at any time (see Section 9).

8. Data Security

We use industry-standard security measures including:

• Encryption in transit (HTTPS/TLS)
• Encrypted servers
• Access controls and authentication
• Regular security audits
• ISO-certified hosting providers (where applicable)

No method is 100% secure, but we take all reasonable steps to protect your data.

9. Your Rights

You have the following rights under GDPR:

• Access to your data
• Correction of inaccuracies
• Deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent (where applicable)

Contact support@[yourdomain].com to exercise your rights.

10. Cookies

We use essential cookies for website functionality.

Optional analytics cookies are used only with your consent.

Full details are provided in our Cookie Policy.

11. Children

The Service is not intended for children under 16.

We do not knowingly process children’s data.

12. Changes to This Privacy Policy

We may update this policy periodically.

The latest version will always be available on this page.

13. Contact Us

If you have questions about this policy or your data rights, contact:

Data Protection Officer
Email: privacy@[yourdomain].com

Refund Policy

Last updated: [insert date]

Because each report is generated using custom satellite analysis immediately after payment, all orders are processed individually and cannot be reused or resold.

To ensure fairness and transparency, our refund rules are as follows:

1. All Sales Are Final

Once you place an order and payment is processed, the analysis begins immediately.

Therefore:

• We cannot offer refunds once processing has begun.

This applies even if:

• you drew the wrong boundary
• you selected the wrong property
• you changed your mind
• you no longer need the report

Incorrect boundary selections require placing a new order.

2. When Refunds Are Provided

We will issue a full refund if:

• (a) We are unable to complete your report due to system or data failure
• (b) We mistakenly processed the wrong area due to a system error
• (c) We cancel your order manually before processing begins

If you contact us immediately after payment and processing has not started, we will try to cancel your order — but this is not guaranteed.

3. Processing Time

Approved refunds are processed within 7–14 days, depending on Stripe and your bank.

4. Chargebacks

Please contact us before initiating a chargeback.

We provide clear evidence to Stripe that:

• the service is digital
• custom processing began
• the product was delivered (or attempted)

Fraudulent chargebacks may result in account restrictions.

5. Contact

To request cancellation (before processing begins) or to report an issue:

Email: support@[yourdomain].com
We respond within 1 business day.

Cookie Policy

Last updated: [insert date]

This Cookie Policy explains how we use cookies and similar technologies on the Spotted Home Movement Check website (“the Service”).

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function properly, enhance your user experience, and gather analytics.

2. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for:

• site security
• map functionality
• session management
• checkout and payment flow

You cannot disable these.

Analytics Cookies (Optional)

Used to understand:

• which pages are visited
• how users interact with tools
• how to improve the Service

We use Google Analytics or an equivalent.

These cookies are only activated with your consent.

Functional Cookies (Optional)

Used for:

• remembering user preferences
• saving temporary map positions

3. Third-Party Cookies

We use cookies set by:

• Stripe (payment security)
• Map providers (location tools)
• Analytics services

These providers may set cookies necessary for their functions.

4. Managing Cookies

On your first visit, you’ll see a cookie banner allowing you to:

• Accept all cookies
• Reject optional cookies
• Manage preferences

You can modify your choices at any time.

5. Contact

For questions, email: privacy@discoverrec.com